FAQ

Yes. BullVPN offers a 1-day free trial for users who have completed registration and successfully verified their email address.

Please note that the email used for registration must be from a common email domain, such as Gmail, Hotmail, or Yahoo.

During the free trial period, users can connect only to servers marked with a silver crown icon.

You can sign up at bullvpn.com/signup.

You can start using BullVPN by following these steps:

1. Sign up for a BullVPN account through the BullVPN website and verify your email address.
2. Install the BullVPN app on the device you want to use.
3. Log in with the username or email address you used to register.
4. Choose the server you want to connect to, then tap Connect.
5. When the status changes to “Connected”, the VPN connection is successful and ready to use.

If the status stays on “Connecting” for a long time, we recommend trying a different server instead.

• How to insrall BullVPN for Windows
• How to install BullVPN for Mac
• How to install BullVPN for Android
• How to install BullVPN for iOS (iPhone & iPad)
• How to install BullVPN for Android TV
• How to install BullVPN for Chrome Extension

BullVPN offers several subscription options, including weekly, monthly, and yearly plans.

Weekly Plan

• 7 days: 99 THB

Monthly Plans

• 1 month: 249 THB
• 3 months: 649 THB
• 6 months: 1,149 THB

Yearly Plans

• 1 year: 1,990 THB
• 2 years: 3,490 THB

All packages allow up to 4 devices to be used simultaneously with 1 account. If you need to use BullVPN on more than 4 devices, you can purchase additional device slots.

BullVPN supports the following payment methods:

• Thai QR Payment (QR Code)
• Credit Card / Debit Card
• PayPal
• TrueMoney Wallet
• Bank transfer to a Kasikorn Bank account
• In-App Purchase through Google Play and the Apple App Store

Most payment methods are processed automatically, and the subscription will be activated immediately after the payment is successful.

However, bank transfers to a Kasikorn Bank account may require verification, which can take approximately 1 hour to 1 day after the payment slip has been submitted through the website.

If you have completed the payment but have not received your subscription days, please follow these steps:

Check whether you have set a future Active Date. If an Active Date was selected, the system will add the subscription days on the scheduled activation date. You can check this in My Account > Payment History 

If you did not set an Active Date, please try the following:

• Check your subscription days through the BullVPN website under My Account.
• Tap Reload Account.
• Close and reopen the BullVPN app.
• Log out and log back in again.

If your subscription days still have not been updated, please contact Customer Support and provide your username along with proof of payment from your bank.

• For payments made through the Apple App Store: Please send your Purchase History.
• For payments made through Google Play: Please send proof of payment showing the GPA number clearly, or the receipt email from Google.

Our team will review the transaction and assist you as soon as possible.

You can change your password by yourself through the BullVPN website by following these steps:

1. Log in to the BullVPN website.
2. Go to My Account.
3. Select Change Password.
4. Enter your current password and set a new password.
5. Confirm the password change.

Once completed, the system will update your password immediately, and you can use the new password to log in.

Note: If you have forgotten your password, you can use the Forgot Password feature on the login page to receive a password reset link via the email address registered with your account.

If you forgot your password, you can reset it by yourself through the BullVPN website by following these steps:

1. Visit the BullVPN website.
2. Go to the Login page.
3. Click Forgot Password?
4. Enter the email address registered with your BullVPN account.
5. Request a password reset link.
6. Open the email and follow the instructions to set a new password.

If you do not receive the password reset email:

• Check your Spam, Trash, or Promotions folder.
• Make sure you entered the same email address used to register your BullVPN account.
• If you still do not receive the email, you can try submitting a new request. The system allows up to 5 password reset requests. Once the limit is reached, you will need to wait approximately 20–25 minutes before requesting again.

Note: If the email address registered with your account is no longer accessible, you may need to create a new account and contact our support team for further guidance.

One BullVPN account can be used and connected on up to 4 devices simultaneously. BullVPN also supports cross-platform usage, including iOS, Android, Windows, macOS, and Android TV.

If you need to use more than 4 devices, you can purchase additional device slots through BullVPN’s package ordering system at bullvpn.com/devices.

You can also remove devices you no longer use from your account through the Manage Devices menu on the BullVPN website: https://www.bullvpn.com/th/member/manage-device

You can connect to the VPN through the BullVPN app by following these steps:

1. Install the BullVPN app on the device you want to use.
2. Log in with the username or email address registered with your account.
3. Select the server you want to connect to.
4. Tap or click Connect.
5. When the status changes to “Connected”, the VPN connection is successful and ready to use.

If the status stays on “Connecting” for a long time or you cannot connect, we recommend switching to a different server and trying again.

Note: You must have an active internet connection before connecting to BullVPN.

BullVPN currently provides 266 servers in 56 countries, covering major regions around the world, including:

• Asia, such as Thailand, Japan, South Korea, Singapore, Hong Kong, and India
• Europe, such as the United Kingdom, Germany, France, and the Netherlands
• North America, such as the United States and Canada
• South America
• Oceania, such as Australia and New Zealand
• The Middle East and other regions
  

Users can select and connect to servers in their preferred countries through the BullVPN app.

Please note that available countries and servers may be updated over time based on the service system. You can view the latest VPN server locations here: VPN Locations

In general, using a VPN may slightly reduce your internet speed because your data is routed through a VPN server before reaching its destination.

However, actual performance depends on several factors, including:

• Your original internet connection speed
• The distance between your location and the VPN server
• The number of users connected to the same server
• The quality of your network and the destination website or service
  

In some cases, switching to a more suitable server may improve connection stability and responsiveness.

If you experience slower-than-expected speeds, we recommend trying a different server, switching to another VPN protocol, and checking your original internet connection speed.

Yes. BullVPN can be used in China. We recommend choosing servers and connection protocols that are suitable for the local network conditions.

For users who want to use Thai TikTok from China, you can connect through Server Thailand or TH for China as recommended by the system.

However, China may restrict or control VPN usage on certain networks or during certain periods. This may cause some servers or protocols to become unstable or unavailable.

If you experience connection issues, we recommend switching to another server or changing the VPN protocol. You can also contact Customer Support for further guidance.

Yes. BullVPN can be used with streaming services in some countries. Users can connect to servers in their preferred countries to access content available in those regions.

However, many streaming providers continuously detect and block VPN usage. Because of this, BullVPN cannot guarantee that every streaming service will work at all times, especially services that regularly update their VPN detection systems.

You can view the list of popular streaming services that BullVPN can help access here: https://www.bullvpn.com/services

If the service you want to access is not listed, please let us know through our Customer Support channels. We are collecting user feedback to consider adding new streaming servers in the future.

BullVPN is not designed to directly guarantee lower ping. However, in some cases, using a VPN may help improve ping if the connection route through the VPN server is more efficient than the normal route provided by your internet service provider.

On the other hand, connecting through a VPN may also increase ping because your data needs to pass through a VPN server before reaching the destination.

Ping can be affected by several factors, including:

• The location of the game server or destination service
• The distance between you and the VPN server
• The quality of your internet connection
• The number of users connected to the same server

If you want to get the best possible ping, we recommend trying multiple servers and choosing the server closest to the game server or service you are using.

BullVPN currently supports the following main protocols:

• IKEv2 – Fast, easy to use, and supported on many devices.
• OpenVPN – Focuses on stability and compatibility with various network environments.
• WireGuard – Designed for high speed and suitable for users who need better internet performance.
• Super Protocol – Suitable for users living in countries where VPN usage is restricted. It is designed to provide better ability to bypass network restrictions.

Note: Each protocol has different strengths. Users can choose the protocol they prefer freely. If you have any questions or experience any issues, please contact our team for further guidance.

VPN, or Virtual Private Network, and proxy are different in terms of security level and how they work.

VPN
A VPN is like putting on an invisibility suit and traveling through a private tunnel. All data is encrypted from your device to the destination server. This means hackers or your internet service provider (ISP) cannot easily see what you are doing online.

Proxy
A proxy is like asking someone else to deliver a letter for you. It mainly changes the IP address seen by the destination website, but the data being sent is not encrypted in the same way as a VPN. This means the network provider or intermediary may still be able to see the content of the data.

If you cannot connect to BullVPN, we recommend checking and troubleshooting the issue in the following order:

1. Make sure your internet connection is working normally.
2. Try switching to another server.
3. Tap Re-connect VPN, or close and reopen the app.
4. Log out and log back in again.
5. Change the VPN protocol, such as IKEv2, OpenVPN, or WireGuard, depending on what your device supports.
   
6. Check and remove the old VPN profile, then reconnect so the system can automatically create a new profile.
   

If you still cannot connect, please contact Customer Support and provide the following information:

• Username or registered email address
• Country where you are using BullVPN
• Screenshot or video of the issue
• Server name and protocol currently being used
  

This will help our team check the issue and provide a solution more quickly.

If your internet becomes slow after connecting to BullVPN, we recommend trying the following steps:

1. Switch to another server in the same country or a nearby country.
2. Change the VPN protocol, such as IKEv2, OpenVPN, or WireGuard, depending on what your device supports.
3. Test your original internet speed:
   - For China: speedtest.adslthailand.com
   - For other countries: speedtest.net
4. If your original internet speed is lower than 10 Mbps, VPN usage may become slow or unstable. We recommend switching to another network or internet service provider if possible.
5. If you are using mobile data, please make sure the signal is strong enough, as weak signal can reduce connection speed.

If you have tried multiple servers and protocols but the internet is still unusually slow on every server, please contact Customer Support so our team can investigate the issue.

If BullVPN stays on “Connecting” for a long time and cannot connect, we recommend trying the following steps:

1. Make sure your internet connection is working normally.
2. Try connecting to another server.
3. Close and reopen the BullVPN app.
4. Change the VPN protocol, such as IKEv2, OpenVPN, or WireGuard, depending on what your device supports.
5. Delete the existing VPN profile, then reconnect so the system can automatically create a new profile.
6. Make sure the BullVPN app is updated to the latest version.
   

If you are using BullVPN in China, Russia, or another country with strict VPN restrictions, you may need to switch to For China servers or use the protocol recommended by our team.

If you still cannot connect, please contact Customer Support and provide the following information:

• Username or registered email address
• Country where you are using BullVPN
• Server name you are trying to connect to
• Protocol currently being used
• Screenshot or video of the issue
  

This will help our team check the issue and recommend a solution more quickly.

If BullVPN disconnects frequently or disconnects shortly after connecting, we recommend checking the following steps:

1. Check your internet connection stability.
   - If you are using Wi-Fi, try switching to another network.
2. If you are using mobile data, make sure the signal is strong and stable.
3. Switch to another server.
   - Try connecting to another server in the same country.
   - Avoid repeatedly using the same server if you continue experiencing issues.
4. Change the VPN protocol.
   - Try switching between IKEv2, OpenVPN, or WireGuard, depending on what your device supports.
5. Enable Auto Re-connect VPN.
   - This helps the system reconnect automatically when the VPN disconnects.
6. Delete and reinstall the VPN profile.
   - If the issue continues, remove the existing VPN profile from your device and reconnect again.
7. Test your internet speed.
   - If your internet speed is lower than 10 Mbps, the VPN connection may disconnect or become unstable.
8. If the issue persists, please contact Customer Support and provide the following information:
   - Username or registered email address
   - Country where you are using BullVPN
   - Server you are connected to
   - Protocol currently being used
   - Screenshot or video of the issue

This will help our team check the logs and recommend a more suitable server.

China has strict VPN restrictions, which may cause some servers or protocols to stop working normally.

If you cannot connect to BullVPN in China, we recommend trying the following steps:

1. Switch to For China servers.
2. Try several different servers and avoid repeatedly using the same server.
3. Change the VPN protocol.
4. Delete the existing VPN profile and reconnect again.
5. Test your original internet speed at speedtest.adslthailand.com.
   

If you have tried multiple servers but still cannot connect, our team may recommend using V2Ray, which is an alternative option for users in countries with strict VPN restrictions, such as China.

For customers in China, BullVPN also provides dedicated support through WeChat.

WeChat ID: BullVPN

If you would like our team to check the issue further, please provide the following information:

• Username or registered email address
• Country where you are using BullVPN
• Servers you have tried connecting to
• Protocol currently being used
• Screenshot or video of the issue
  

This will help our team analyze the issue and recommend a suitable server.xx

For users in China, we recommend using For China servers. These servers are designed to support local network conditions and connection restrictions in China.

Server selection recommendations

• For general use, such as Google, YouTube, Facebook, or international websites: Choose servers in the For China group.
• For accessing Thai apps or services: Use TH for China or a Thailand server recommended by our team.
• If one server cannot connect, try switching to another server in the same group, as blocking conditions may change at any time.
  

Note: For users in China, IKEv2 and Super Protocol generally provide better connection performance than other protocols and are the default protocols on many BullVPN platforms.

If you have tried multiple servers but still cannot connect, please contact our team to request the latest recommended server list.

China has a strict internet control and filtering system, which may limit or interfere with VPN connections from time to time. As a result, some servers or protocols may not work normally during certain periods.

Several factors may affect the connection, including:

• Your internet service provider (ISP)
• The city or province where you are located
• The time of use
• The server and protocol you choose
• Internet control measures that may change regularly
  

Recommendations for users in China

• Use For China servers.
• Try IKEv2 or Super Protocol first.
• Switch to another server if one server cannot connect.
• Avoid using WireGuard in some cases.
  

If you experience connection issues, please contact our team and provide your country, city, and a screenshot of the issue so we can recommend the most suitable server at that time.

Private VPN is a VPN service where users receive a dedicated IP address or use a specially assigned server. This means the IP address is not shared with other users like a regular VPN service.

Benefits of Private VPN

• Dedicated IP address
• Fixed IP address
• Reduces the chance of your IP being affected by other users
• Suitable for tasks that require a specific IP address, such as accessing company systems, private servers, or systems with IP whitelisting

Suitable for

• Users who need a fixed IP address
• Businesses or organizations that restrict access by IP address
• Users who specifically need a private IP address
  

Note: Private VPN is different from regular VPN packages, where users share IP addresses with other users on the same server. If you would like to use Private VPN or Dedicated IP, please contact our team for more details and suitable package recommendations.

Yes. BullVPN provides services for organizations that need to use VPN within their company. Available options may include Private IP, IP whitelisting, Reseller services, or creating multiple employee accounts under the management of a main account.

Suitable for

• Companies that need employees to connect through the same IP address
• Organizations that want to manage VPN access permissions for employees
• Businesses that need a Fixed IP or Dedicated IP to access internal systems
• Administrators who need to manage multiple accounts from a central account
  

What BullVPN can provide

• Private IP setup for organizations
• Multiple employee account creation
• Employee account management through a main account
  

If you are interested in using BullVPN for your organization, please provide the number of users, the number of accounts needed, and the preferred IP country. Our team will help recommend a suitable package.

Refunds may be considered only in the following cases:

• You cannot verify your identity or log in to our system.
• After logging in, you cannot connect to our servers.
• After connecting to our servers, the connection IP does not change as advertised.
• Refunds will be processed only for issues caused by defects in the company’s system or servers. Users must fully cooperate with our team throughout the verification process to confirm the issue.
  

If you experience any issues while using BullVPN, please contact Customer Support immediately for assistance.

Refund terms

• Refunds cannot be processed if BullVPN has been used for more than 7 days.
• Refund requests are available only for customers who purchased packages of 1 month or longer.
• Refunds apply only to regular package prices. Purchases made using discount codes or promotional offers are not eligible for refunds.
• If our team can resolve the issue within 7 days, we will provide compensation days instead. The compensation period will be counted from the date the issue was reported.
  

You can read more details about our terms and policies here:https://www.bullvpn.com/term

BullVPN places great importance on protecting your personal data. Our Privacy Policy explains how we collect, use, and disclose personal data, as well as the rights of data owners under personal data protection laws.

You can read more details about our terms and policies here:https://www.bullvpn.com/term

If you have any issues or questions while using BullVPN, you can contact our support team through the following channels:

• Website chat: www.bullvpn.com
• Facebook Inbox: BullVPN official
• LINE: @bullvpn
• WeChat: bullvpn
• WhatsApp: +66 96 787 1632
• Email: [email protected]
• Phone: 096-787-1632

Service hours Thailand time (GMT+7)

• Monday – Sunday: 09:00 – 23:00
• Special holidays and public holidays: 10:00 – 20:00

Our team will get back to you as soon as possible.